A Microsoft Cloud Solution Provider is a trusted Microsoft advisor. With the ever-growing demand for managed cloud services, the CSP program was designed to enable companies, like SHEATH, to bundle Microsoft products according to advisor, local and legal guidelines. The CSP program puts customer service and support in the hands of the advisor which allows for more opportunities to provide a superior customer experience in the cloud. We are required to provide end customers with support that meets expectations, and local business and legal requirements but at SHEATH we go the extra mile. We treat your budget as if it’s our own which is why we serve as your extra set of eyes on usage and licensing to reduce capital expenditure. As a trusted advisor we are backed by Microsoft’s endless resources and enablement tools. At the core of the CSP program is ensuring customer success in the cloud and when you choose SHEATH as your CSP, we will Champion the Cloud together. Go to our “Why CSP” page to learn more.
Once you accept SHEATH as your CSP we will send you instructions for migration. If you are already on O365 you will experience no downtown with financially backed, seamless migration. All it takes is a few clicks of the mouse.
Microsoft created the CSP program to enable advisors to service enterprise mid-market accounts and small businesses in an effort to simplify their billing and technical support. Microsoft has strict requirements for becoming a CSP and once approved, provides CSP’s with resources and tools to ensure customer success in the cloud. If you are a mid-market enterprise account or small business, we encourage switching to a CSP sooner than later to take advantage of new program pricing.
If SHEATH is your current CSP we provide technical support for all Microsoft licenses. You can submit support tickets through our dedicated SHEATH helpdesk or use our customer support line for critical issues. Depending on the tier support issue, your ticket could be processed in just a few hours.
If SHEATH is your CSP you will receive your monthly invoice from us. Even if you run with several Microsoft products, you will receive one monthly invoice. Choose SHEATH and experience simplified billing!
Switching to SHEATH as your CSP can be as simple as one click. Talk to one of our sales reps to learn more.
Every O365 subscription purchased through SHEATH includes technical support.
If you are operating on an old version of Microsoft Office, our experts can help you navigate scenarios for migrating to the cloud. We take you step by step and provide a clear action plan before any migration takes place to protect against data loss.